Challenge
The ME@Titan portal needed a redesign to address outdated interfaces, unclear data representation, and missing key functionalities. Employees struggled with accessing documents (45% reported difficulty), redeeming discount coupons (38% faced errors during redemption), and managing assets (41% found the process cumbersome). HR professionals also faced challenges in efficiently managing resumes (50% reported inefficiencies).
Duration
Team
Tools
Research & insights
Understanding users
This will help us understand why users are not using the app that much
Understanding domain
Why does a user want to use this portal?
Document Access & Management
Employees access salary slips, tax documents, policy handbooks & other documents.
Benefits & Policy Management Design
View and manage insurance policies, health benefits, and other employee perks.
Access employee specific coupons
Coupons are available for various titan products for employees to use and redeem
Asset Management to understand asset utilisation
Track asset allocation, return, and reimbursement status.
Recruitment & Resume Management
HR professionals manage recruitment pipelines and review resumes efficiently.
Configure banners, widgets and notifications
Admin can configure banners, widgets and notification which is specific to each group
Heuristics on current app
This will help us understand why users are not using the app that much
User control and freedom
Users should have "emergency exit" to leave the unwanted action in case of a mistake.
Consistency and Standards
Users should not have to wonder whether different words, situations, or actions mean the same thing.
Aesthetic and Minimalist Design
Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility.
Design process
Design solutions
Home screen
Every essential shortcut/widget required by the user is displayed on the homepage. We've consolidated all coupons by category, so users can see the total amount redeemed.
Discount coupons
Customers are able to effortlessly sift through coupons by brand, opting to either share the coupon directly on social media or copy the code for use on checkout pages. Coupons that have already been redeemed are clearly indicated to prevent inadvertent usage attempts by the customer.
Asset at residence
This is the central interface of this web application, visitors can monitor their quota and usage. After settling payments and clearing arrears, they have the option to eliminate due amounts and expand their quota.
Documents
Every staff-related paperwork can be found here, sorted according to categories and accompanied by unique symbols to aid users in locating them swiftly. We've incorporated advanced search filters and a list display for enhanced adaptability.
Final result
Previous design were mobile friendly but not built to make use of extra space in desktop view
Conclusion
The revamped Me@Titan portal successfully enhanced the user experience, delivering a clear and intuitive interface for accessing documents, redeeming coupons, and managing assets. The implementation of dynamic font sizes and a dark mode version further improved accessibility and usability. Through close collaboration between the design and development teams, we delivered a pixel-perfect product within a tight two-month timeline.
After the redesign, these issues significantly improved:
Document access errors reduced to 10%
Coupon redemption errors dropped to 8%
Asset management issues decreased to 12%
Resume management efficiency increased by 60%
This project highlights the importance of iterative design, client collaboration, and effective teamwork in successfully addressing complex user challenges and delivering a seamless digital experience for both employees and administrators.
